Research directions
Prejudice and Discrimination in the Workplace
This research examines the interactive effects of prejudicial beliefs and organizational context factors on negative outcomes, such as employment discrimination and poor job attitudes. It suggests and demonstrates how organizations may inadvertently create a context (e.g., through vague criteria for person-organization fit) behind which organizational members can hide their prejudicial beliefs against outgroups. Currently, this research focuses on the treatment of immigrant applicants and employees.
Employee-Customer Linkages in Service Organizations
This research aims to identify boundary conditions for the relationship between the climate perceptions of employees and organizational performance. Current research examines the moderating role of psychological and physical closeness (contact) between employees and customers for this relationship.
Contextual Antecedents of Organizational Behavior
This research investigates the impact of community-level variables on organizational outcomes (e.g., workplace aggression and workforce diversity). It theorizes and shows that organizational phenomena do not only result from intra-organizational factors, but also from the communal context outside the organization.
